Changing the world through movies.
MOBILE . WEB . TV . IN-THEATER . AR . VR . AI
DEFINE
Problem
•There is a global increase in conscious consumerism
•People want more engaging and meaningful experiences
•Transactional experiences should focus on purpose and value
ENVISION
Solution
•Create meaning and sentiment around entertainment
•Enable users to connect with others who share their interests
•Personalize experiences to match preferences and mood
CREATE
Results
•Increase customer engagement, loyalty, and sales
•Create an expanding and active global community
•Engage users throughout entertainment life cycle
Led creation of new product ecosystem
and personalized experiences across mobile, web,
in-theater, AR, VR, and AI.
Mind Maps
Flixster Collections, Warner Bros.
CONNECT
Human experience (HX)
Purpose
Brand strategy
Values, needs, emotions
Experience design
Success metrics
ENGAGE
Customer experience (CX)
Journey
Experience strategy
Customer research
User data analysis
Persona journeys
INNOVATE
Product experience (PX)
Function
Product strategy
Architecture
UX . IxD . UI design
Engineering
Design Process
RESEARCH
Examine user data and create a unified strategy.
EMPATHIZE
Understand what customers think, feel, do and say.
DEFINE
Analyze user pain points, wants and needs.
IDEATE
Explore creative solutions, ideas and strategies.
PROTOTYPE
Build solutions into testable models or prototypes.
TEST
Get customer feedback and evolve ideas.
Vision
Create a new product ecosystem that engages users
throughout the entertainment life cycle, with a suite of products that
succeed individually and work together as a brand family.
Ecosystem
MOBILE . WEB . TV . IN-THEATER . AR . VR . AI
STRATEGIC
Business
Product ecosystem
Business and financial goals
Future vision
ANALYTICAL
Research
Current data
New research needed
Hypotheses
BEHAVIORAL
Customers
User personas
Journey mapping
Opportunities
CREATIVE
Experience
Ideal solutions
Advertising model
Personalization
EMOTIONAL
Brand
Positioning
Personality attributes
Brand archetype
PRAGMATIC
Plan
User testing
Product roadmap
Success metrics
The Movie Lover
Primary motivation: create movie lists and share with friends
Age: 35•Male•Single•No kids•Chicago•Occupation: Marketing Manager•Income: $78,000
Functional Benefits
The app allows me to:
• Keep track of movies I want to see
• Create curated lists of my favorite movies
• Get updates on movies I’m interested in
• Share lists I’ve created with friends
• See my friends lists to get inspired
PAIN POINTS
Issues with current app:
• Hard to track movies I want to see
• Difficult to find the info I need
• Movies do not match my preferences
• Unable to share movies with friends
Emotional Benefits
The app makes me feel:
• Organized
• Connected
• Excited
• Supported
• Empowered
WANTS
Key features I want:
• Meaningful lists of things to watch
• Relevant movie recommendations
• Share lists with friends and family
• Follow critics and influencers
Self-Expressive Benefits
The app suggests I am:
• Ahead of the game
• Movie lover
• Organized
• Social
• Outspoken
MOVIES & TV SHOWS
Products I like:
• Mindhunter
• Mr. Robot
• Stranger Things
• Westworld
The Streaming Fan
Primary motivation: discover new movies to watch at home
Age: 30•Female•Married•2 Kids•Georgia•Occupation: HR in Tech•Income: $72,000
Functional Benefits
The app allows me to:
• Figure out which movies to watch
• Organize movie events
PAIN POINTS
Issues with current app:
• Finding new streaming releases
• No curation to discover relevant content
• Can't find movies or shows I want to watch
• Don't know what’s appropriate for kids
Emotional Benefits
The app makes me feel:
• Engaged
• Relaxed
• Informed
• Prepared
• Excited
WANTS
Key features I want:
• Recommended movies
• Info about where to stream
• Browse by genre and category
• Curated top lists of movies
Self-Expressive Benefits
The app suggests I am:
• Nurturing
• homebody
• Busy
• Efficient
• Curious
MOVIES & TV SHOWS
Products I like:
• Book Club
• Coco
• Grey’s Anatomy
• Scandal
The Trendsetter
Primary motivation: plan movie outings with friends
Age: 29•Female•Single•No Kids•Los Angeles•Occupation: PR manager•Income: $102,000
Functional Benefits
The app allows me to:
• Find relevant movies and shows
• Keeps me informed of new releases
• See only what I'm interested in
• Keeps me informed of new releases
• See only what I'm interested in
PAIN POINTS
Issues with current app:
• Too much clutter
• No ability to plan with others
• Ads get in the way
• Checkout takes time
Emotional Benefits
The app makes me feel:
• Exclusive
• In control
• Organized and accomplished
• Motivated
• Excited
WANTS
Key features I want:
• Plan weekend movie outings
• See what friends want to watch
• Choose seats with friends
• Filters and curated lists
Self-Expressive Benefits
The app suggests I am:
• Social media user
• Want things quick and easy
• Trendsetter
• Center of attention
• Tech savvy
MOVIES & TV SHOWS
Products I like:
• Suits
• The Good Place
• The Bold Type
• Younger
Flixster
Mobile, Tablet, Web
Discovery
One-stop destination for entertainment
Curated lists of movies and tv shows
New ways to explore and discover
Community
Create collections of movies and tv shows
Share collections with friends and community
Plan movie events with friends
Personalization
Get personalized recommendations
Connect with others who share similar interests
See group suggestions based on collections
Design Samples
Personalized experience
Showtimes and streaming
Smart search and metadata
Global community
Movie Tickets
New mobile app we designed and launched for iOS and Android to browse showtimes, see trending movies, and buy tickets.
Fandango
Siri shortcuts and suggestions to get real time movie information tailored to your needs, such as movie tickets and showtimes.